First you would need to let us know which domain name(s) you are trying to use on your account. This is because we manage the NGINX configuration and need to adjust it.

After that is ready (and we confirm so) you should create DNS records that resolve whatever domain(s) you want to map to the Leanservers host your account is hosted on.

Example: let's assume we want to map "example.com" to our account which is hosted on "acacia.leanservers.com". After contacting support (and waiting for them to confirm that the change has been put in place) we should create the following DNS records:

example.com -> 209.139.209.33 (A record -- acacacia's IP)
www.example.com -> example.com (CNAME record)

If WordPress is asking for credentials, use the following:

Hostname: <leanservers_host> (e.g.: acacia.leanservers.com)
Username: <leanservers_username>
Password: <leanservers_password>
Protocol: FTP

Alternatively you could add these lines on your wp-config.php file (this is recommended and fixes the issue once and for all):

// ** FTP SETTINGS FOR AUTO-UPDATE ** //
define('FTP_HOST', '<leanservers_host>');
define('FTP_USER', '<leanservers_username>');
define('FTP_PASS', '<leanservers_password>');

If you are trying to set up your mail program (e.g.: Outlook, Mail, Thunderbird, etc...) and want to make sure you can reach Leanservers' mail infrastructure you could do so by executing the following commands on a command-line console (under Windows: Start | Run | cmd; under MAC OS X: Terminal; under Linux: Console):

1) POP3 connectivity testing
telnet mail.leanservers.com 110
Trying 209.17.171.29...
Connected to mail.leanservers.com.
Escape character is '^]'.
+OK <10551.1300268149@mail.leanservers.com>
QUIT
+OK
Connection closed by foreign host.

2) POP3S connectivity testing
telnet mail.leanservers.com 995
Trying 209.17.171.29...
Connected to mail.leanservers.com.
Escape character is '^]'.
EXIT
Connection closed by foreign host.

3) IMAP connectivity testing
telnet mail.leanservers.com 143
Trying 209.17.171.29...
Connected to mail.leanservers.com.
Escape character is '^]'.
* OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE] Courier-IMAP ready. Copyright 1998-2005 Double Precision, Inc. See COPYING for distribution information.
Connection closed by foreign host.

4) IMAPS connectivity testing
telnet mail.leanservers.com 993
telnet mail.leanservers.com 993
Trying 209.17.171.29...
Connected to mail.leanservers.com.
Escape character is '^]'.
EXIT
Connection closed by foreign host.

5) SMTP connectivity testing
telnet mail.leanservers.com 587
Trying 209.17.171.29...
Connected to mail.leanservers.com.
Escape character is '^]'.
220 mail.leanservers.com - Welcome to Qmail Toaster Ver. 1.3 SMTP Server ESMTP
QUIT
221 mail.leanservers.com - Welcome to Qmail Toaster Ver. 1.3 SMTP Server
Connection closed by foreign host.

An Internet domain name (registered with us or elsewhere) needs the following DNS record to be able to make use of our email servers:

Type: MX
Host: ‹yourdomain›
Priority: 10
Points to: mail.leanservers.com

Type: MX
Host: ‹yourdomain›
Priority: 20
Points to: mail2.leanservers.com

Please keep in mind that it will take up to 24-48 hours from the moment you create the DNS record until the service is fully functional since the information needs to be propagated worldwide.

Additionally you may want to set up the SPF record as follows:

Type: TXT
Host: ‹yourdomain›
Value: v=spf1 a mx include:leanservers.com ?all

Finally, if you want to activate Domain Keys you will need the following DNS records:

Type: TXT
Host: private._domainkey.‹yourdomain›
Value: k=rsa; p=‹string_provided_by_Leanservers_support›

Type: TXT
Host: _domainkey.‹yourdomain›
Value: o=-

These are the settings required to configure your favorite mail client program:

Username: (e.g.: unai@leanservers.com)
Password: (e.g.: xxxxx)
Mail server: mail.leanservers.com
Supported protocols to receive email: IMAP (port 143), IMAPS (secure IMAP over SSL -- tls not supported, port 993), POP3 (port 110), POP3S (secure POP3 -- port 995)
Supported protocols to send email: SMTP (port 587 -- allows normal or secured connection)

Our web based email tool is expecting you to have a folder name called "Thrash". This might not be the case for brand new accounts but the solution is easy: just create that folder. You can do that following the steps:

1. Login into webmail (https://secure.leanservers.com/mail)
2. On the menu navigate to "Settings" then select the "Folder" tab (https://secure.leanservers.com/mail/?_task=settings&_action=folders)
3. At the bottom part create a folder named "Trash"